The passenger should be at the check-in department two hours before the departure time in the case of domestic flights. In the case of international flights sometimes the passenger should be there three hours before. The sale representatives have to previously inform the passenger the time to be there.
The VIP passenger will check-in at the position assigned for first class passengers. He will be accompanied to the VIP room and he will be treated as it corresponds. If the passenger arrives late to the airport he has no rights over the previously confirmed reservation. All the expenses go to the passenger.
Airport Tax
The payment of the airport tax is not included in the flight ticket. The passenger has to pay it at the airport, at the office assigned for that purpose. It is done before boarding the plane.
› Baggage Allowances
The baggage allowed franchise for children and adults is:
- Tropical Class: 30 Kgs (66 pounds)
- Tourist Class: 20 Kgs (44 pounds)
The allowed franchise includes both the invoiced baggage and the uninvoiced one. Cubana does not have any responsibility for the uninvoiced baggage. The passenger is the one to take care of it.
The allowed items included in the personal weight of the passenger are clearly stated in the plane ticket; among them, lady's purses, photographic cameras.
Cabin Baggage
The cabin baggage (uninvoiced) is the one that the passenger carries with him beside the allowed items that are under his care in the plane cabin. Its weight is included in the allowed franchise. It can not be accepted if it does not have a label and if it weights more than 5 Kgs. Its size has to correspond with the space under the seat. That is, the sum of the three dimensions can not be more than 115 cms (45 inches).
If the baggage (invoiced and uninvoiced) weights more than what a franchise states, then the excess weight should be paid. This does not include the allowed items.
› Baggage Acceptance
Cubana does not have any responsibility:
- For broken or damaged baggage, fragile or inappropriate packing.
- If the baggage shape, weight or volume obstructs the handling and damages the rest of the baggage or the structure of the plane. This baggage can be cleared as cargo.
- Over fragile and perishable items.
Money, jewerly and valuable documents can not be invoiced. The passenger should take them with him, under his custody and responsibility.
› Forbidden Articles in your Hand Baggage
Compressed gases
Alkaline acids
Humid batteries
Explosives
Inflammable materials (combustible for lighters, etc)
Oxidant materials (peroxides, decolorants, etc)
Poisons and infectious substances
Radioactive materials
Mercury, magnetizing materials
Firearms
Cutting and puncturing items of any kind (including razors)
› Reconfirming the Reservation
The passenger should reconfirm his return or continuation reservation in Cubana offices. He has to do so if he stops his journey for more than 72 hours at any stage of his trip. If he does not do it, the reservation can be cancelled.
Passengers in the waiting list can be confirmed or cancelled.
Passenger's duplicated reservation can be cancelled if it is necessary.
The reservation has a dead line for its confirmation and ending with the purchase of the plane ticket. The salesperson should respect what is established.
Cubana de Aviacion History
Cubana de Aviacion was founded on October 8th, 1929. It is one of the first ones opening the era of commercial flights. From the very beginnings it has been characterized by the constant improvement of its services. It is a founder and member of the International Association of Air Transportation (IATA), the International Association of Aeronautical Telecommunications (SITA) and of the International Association of Latin American Air Transportation (AITAL).
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